Refund Policy

Escents wishes its customers the ultimate satisfaction. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the details, within 24 hours of the delivery date. We will issue a product exchange or refund for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow two to four weeks from the day you return your package, for your exchange request to be fully processed and closed.

Please note orders for Gift boxes are not applicable for exchange or refund here.

Escents is not responsible for damage after delivery of products.

An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made.

In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.

A claim of refund should be made within 24 hours of order delivery with the details.

If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by Escents LLP. .

Product Quality Related Complaints:

In the case of a product quality concern, please send us an email at shop@escents.in within 3 days of the date of delivery of the product. We shall take 24 to 48 hours to review the email and revert back:

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.

 

Cancellation Policy:

Cancellation of orders can be processed before their dispatch from the warehouses only. Cancellation needs to be prompted to the team asap on Whatsapp or Mail.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

Orders cannot be cancelled once shipped from the warehouses and an amount Rs 125 will be deducted once the order is shipped and if it is returned back to the seller (Prepaid orders only).